2009 Corporate Responsibility Review
2009 Highlights
Our Impact
Getting the fundamentals right
CUSTOMER
- Continued to support our customers, with average loan volumes up by 6.7%.
- Led the industry on the issue of fees, abolishing overdrawn fees in Australia and New Zealand.
- MLC continued to lead the industry towards a transparent fee-for-advice model.
- Improved free access to ATMs for around seven million Australians, thanks to a new alliance with rediATM.
- Allocated a further $100 million in capital to expand our microfinance programs in Australia.
Being a good employer
PEOPLE
- Over 6,000 employees attended a course at The Academy, our new internal business school.
- An Enterprise Agreement was endorsed by a majority of Australian employees.
Addressing our broader
responsibility to society
COMMUNITY
- Almost one in six Australian schools applied for Schools
First funding in its first year. - Implemented our first Reconciliation Action Plan.
- The Group invested 1.05% of cash earnings before tax into our communities.
- Contributed $1 million to the Victorian bushfire relief fund.
ENVIRONMENT
- Reduced carbon emissions by approximately 14,380 tCO2-e* across the Group (excluding Great Western Bank).
- Expanded our portfolio of renewable energy projects (measured by an 88% increase in design rated megawatt generation capacity).
SUPPLY CHAIN
- Established a Supplier Sustainability Program in Australia.
- Switched to Fairtrade coffee and tea in workplace kitchens across Australia.
*For 12 months to July 2009
2009 Our Results
