2009 Shareholder Review
Highlights
Our Results
Group revenue increased by 9.7% to $16.9 billion
Underlying profit increased by 14.6% to $9.3 billion
Cash earnings fell by 1.9% to $3.8 billion
Full year dividend of 146 cents
Capital, funding and liquidity positions strengthened
Our Impact
CUSTOMER
- Continued to support customers with average loan volumes up by 6.7%
- Led the industry on the issue of fees, abolishing overdrawn fees in Australia and New Zealand
- Improved access to ATMs for around seven million Australians, thanks to new alliance with rediATM
- Allocated a further $100 million to expand our microfinance program in Australia
PEOPLE
- Launched The Academy, our new approach business school
- An Enterprise Agreement was endorsed by Australian employees
COMMUNITY
- Almost one in six Australian schools applied for Schools First funding
- Implemented our Reconciliation Action Plan for Indigenous Australians
ENVIRONMENT
- Reduced greenhouse emissions by more than 14,000 tCO2-e*
SUPPLY CHAIN
- Established a Supplier Sustainability Program in Australia
*For 12 months to July 2009
