2009 Corporate Responsibility Review

2010 Commitments

Improve our overall customer satisfaction.
Continue the review of NAB's products and services to ensure clear value.
Continue to proactively inform and educate NAB customers and the community on the real factors effecting interest rates.
Continue to expand our Australian microfinance programs, by doubling the number of NAB supported NILS® loans, increasing StepUP Loans to 2,500 and expanding ADDsUp locations from 2 to 20.

Enhance The Academy online, explore opportunities for convergence in learning and development across the Group and expand the number of physical Academy sites.
Roll out new online health and safety training programs for all Australian employees.
Undertake a comprehensive employee opinion survey across the Group.
Integrate enterprise behaviours into core people processes across the Group.

Maintain our community investment goal of investing 1% of cash earnings before tax.
Continue our focus on youth, education and inclusion:

- Increase Schools First applications to 2000 across Australia.

- Update the NAB Reconciliation Action Plan, incorporating engagement strategies for the Pilbara and Kimberley, increasing the number of Indigenous employees and doubling the number of school based trainees.
15% increase in volunteering days across the Group.
UK to achieve 20% payroll giving by staff.
BNZ to launch staff matched donations program.
BNZ will 'Close for Good' on 4 November allowing up to 5000 bank staff to work on projects suggested by the community for the day.
Purchase 10% renewable energy from sources accredited by the Australian Federal Government's renewable electricity accreditation program.
Purchase carbon offsets as the final step to achieve our carbon neutral commitment.
Develop post 2010 emissions reduction targets.
Supplier Sustainability Principles to be implemented into new contracts with key suppliers from 1 October 2009 in Australia.
BNZ will source Fairtrade Tea and Coffee for their offices